The Challenge
Jive Software was revolutionizing enterprise collaboration, competing with established players to become the social layer for business. The company needed to win and retain Fortune 500 clients while scaling toward a public offering.
The challenge: deliver successful implementations for demanding enterprise clients while helping the company grow toward IPO.
Our Approach
- Professional Services: Implemented Jive platform for Fortune 500 enterprise clients
- Custom Development: Built integrations and customizations meeting specific client needs
- Client Success: Ensured successful deployments that drove customer satisfaction and retention
- Product Feedback: Channeled client requirements back to product development
Professional Services Flow
flowchart TB
subgraph Client["Fortune 500 Client"]
Req[Requirements]
Sys[Existing Systems]
end
subgraph PS["Professional Services"]
Disc[Discovery]
Custom[Customization]
Int[Integration]
Deploy[Deployment]
end
subgraph Product["Product Team"]
Feedback[Feature Requests]
Roadmap[Product Roadmap]
end
Req --> Disc
Disc --> Custom
Sys --> Int
Custom --> Deploy
Int --> Deploy
Deploy -.->|feedback| Feedback
Feedback --> Roadmap
Results
Contributed to Jive's growth and successful public offering:
- Delivered successful implementations for major enterprise clients
- Helped establish Jive as a leader in enterprise collaboration
- Contributed to customer success that supported company growth
- Part of the team that took Jive Software to successful IPO
timeline
title Journey to IPO
section Growth
Year 1 : Initial Fortune 500 clients
: Platform customizations
Year 2 : Enterprise integrations
: Market expansion
Year 3 : IPO preparation
: Successful public offering
