The Challenge
TOWER was New Zealand's largest insurance company, providing coverage to millions of New Zealanders. The company needed robust systems to manage policies, process claims, and serve customers reliably.
The challenge: build and maintain enterprise systems that could handle the complexity and scale of a major insurance operation.
Our Approach
- Policy Systems: Built systems for policy management and administration
- Claims Processing: Developed workflows for efficient claims handling
- Enterprise Integration: Connected disparate systems across the organization
- Reliability: Ensured high availability for business-critical operations
Architecture
flowchart TB
subgraph Customers["Customer Touchpoints"]
Web[Web Portal]
Phone[Call Center]
Agents[Insurance Agents]
end
subgraph Core["Core Insurance Systems"]
Policy[Policy Management]
Claims[Claims Processing]
Underwriting[Underwriting]
end
subgraph Data["Data Layer"]
DB[(Policy Database)]
Docs[Document Store]
end
Web & Phone & Agents --> Policy
Web & Phone & Agents --> Claims
Policy --> Underwriting
Policy --> DB
Claims --> DB
Claims --> Docs
Results
The platform supported TOWER's insurance operations:
- Managed policies for millions of New Zealand customers
- Streamlined claims processing workflows
- Maintained reliability for business-critical systems
- Gained experience with complex enterprise financial systems
